Return Policy
Last updated:
1. Returns Eligibility
Customers may return plants within 14 days of delivery if they are damaged or not as described. Plants must be in their original packaging and condition.
2. Non-Returnable Items
Certain items such as perishable plants or customized orders cannot be returned. Please review your product details carefully before purchase.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.
4. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.
5. Contact Information
For any questions regarding returns, please contact our support team via the contact page.